Vodacom, Please help and support your clients

It is with a very heavy heart that I am writing this letter to Vodacom. <br> <br> My financial situation is about to change dramatically, so I contacted the vodacom customer SUPPORT on Wed the 2nd of Sep to hear if I can migrate to a cheaper contract package (i currently have the uchoose flexi R 350, and vodacom tablet deal for R 119 pm) totalling my monthly pay total to R 527.00 pm, and i want to migrate to the uchoose flexi R110 and the R59 tablet deal that they offered me in November 2014 that should bring down the monthly total to roughly R 189.00.<br> <br> I explained to the first lady on Wednesday why i want to migrate, and she said i should call back Friday the 4th of September. <br> <br> When i called Friday they said that that they can migrate to a cheaper package, but i have to pay in some ridiculous amount.<br> <br> My question is why? This contract is 17 days shy of being a year old, on the retail price for both devices is R 2700.00?<br> <br> if i pay the amount they ask me to pay, then it is more worth it for me to stay on my current package.<br> <br> Is there really no other way Vodacom can help me pay less, so that i can remain one of their clients?<br> <br> Please support your customers the way they support YOU?