SP
SA P
1 reviews | Active since Nov 2014
14 Apr 2020, 16:06
Vodacom please give me my data
Dear Vodacom. Please allocate the correct data in which I purchased to my contract. More or less a couple of days ago I purchased 5 gigs of data which said 50 % at R 175 to be added to my invoice for a new contract which will start next month .My data available at the time was 1.78 gigs and after the purchase I had around 4.94 or 4.98 gigs of data .If I purchased 5 gigs of data ,my data balance would have been 6.78 gigs .I am not to sure why I received less data and I have even waited a few days to see if the outstanding data will eventually reflect but it has not .I do not know what happened but this is very concerning for me as a client .
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Vodacom's replyOfficial
15 Apr 2020, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2020, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
SA P's updateReviewer Update
15 Apr 2020, 19:11To whom it may concern
I am still waiting for that call and for my data to be given to me .I am sure if I didn't pay my bill I would already have been contacted by now .If I am not contacted and if this is not resolved I will cancel the new contract I have signed up for and will also look for another network provider to seek a new hand set and contract .
I am still waiting for that call and for my data to be given to me .I am sure if I didn't pay my bill I would already have been contacted by now .If I am not contacted and if this is not resolved I will cancel the new contract I have signed up for and will also look for another network provider to seek a new hand set and contract .
SP
SA P's update15 Apr 2020, 19:11
Reviewer Update
To whom it may concern
I am still waiting for that call and for my data to be given to me .I am sure if I didn't pay my bill I would already have been contacted by now .If I am not contacted and if this is not resolved I will cancel the new contract I have signed up for and will also look for another network provider to seek a new hand set and contract .
I am still waiting for that call and for my data to be given to me .I am sure if I didn't pay my bill I would already have been contacted by now .If I am not contacted and if this is not resolved I will cancel the new contract I have signed up for and will also look for another network provider to seek a new hand set and contract .