Vodacom - please give me back my Power!

Vodacom has blocked my cell phone with the following message Vodafone Protect - Blocked I have now sent my phone in twice for repairs The first time I waited 8 weeks for feedback, nothing came besides the SMS confirming receipt of my phone by Tech team. I popped into the branch to find my phone there The phone was given back to me with the exact same error on the screen with no report or feedback being made available to me Sent it in again and now I am asked to authorise a quote for R253 to remove the Vodafone Protect Block which I did not put on the phone. I need to understand why I should pay for the service when I did not initiate the block.