JE
Jacobus E
1 reviews | Active since Nov 2019
18 Sept 2020, 16:41
Vodacom please fix this
I have been signed up to 3 contracts over the past 3 years where I signed nothing, a device just appears on my doorstep and now I have to pay for it. Asking for cancellation did not work because I had to pay more than 70% of what was left of the contract. Vodacom never offered any refund. And only after canceling the last one today I was told that an investigation could have been done. This is 3 years and 3 contracts later and making contact with the after-sales department did not help at all. I'm still waiting for a call back from Curtis. So any day now would be nice.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Sept 2020, 10:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2020, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2020, 13:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department on the 18-9-2020 and was advised with regards to your query. Furthermore it shows the account holder requested to cancel the contract. Reference number ***. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2020, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department on the 18-9-2020 and was advised with regards to your query. Furthermore it shows the account holder requested to cancel the contract. Reference number ***. Regards Consumer Website Team
Best regards,
JE
Jacobus E's updateReviewer Update
22 Sept 2020, 14:46Yes, the contract could only be canceled after 2 years. How on earth does that solve my problem? I've been paying for this thing for 2 years, and I did not need it. The contact made on the 18-9-2020 was unsuccessful. It did not resolve my problem. I want to be refunded for the 3 contracts that I did not want.
JE
Jacobus E's update22 Sept 2020, 14:46
Reviewer Update
Yes, the contract could only be canceled after 2 years. How on earth does that solve my problem? I've been paying for this thing for 2 years, and I did not need it. The contact made on the 18-9-2020 was unsuccessful. It did not resolve my problem. I want to be refunded for the 3 contracts that I did not want.
JE
Jacobus E's updateReviewer Update
22 Sept 2020, 14:46I'm still waiting for a call
JE
Jacobus E's update22 Sept 2020, 14:46
Reviewer Update
I'm still waiting for a call