Vodacom please explain
I was very surprised to see my monthly debit order increased for last month. When I called I was told it's the top up airtime that was just added to my amount..I need an explanation why this was done without my permission or informing me....I am not happy with this.When I took out this contract at no stage was I advised of this...I am not happy with this
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Replies (2)
Vodacom's replyOfficial
18 May 2022, 08:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2022, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2022, 09:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that the feedback that was provided is correct. Our records shows that for cell number ***, airtime advance was requested and charge of R19.14 was included on the invoice statement. Please be advised that this is self-help service and a customer can directly use the service by these following methods. USSD *135*082# , through My Phone menu (*111# or *135#) or through the www.vodacom.co.za website.
To fami****ize yourself with the Vodacom Airtime Advance Terms and Conditions for using the service, you can select the link below:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
Regards Consumer Website Team
To fami****ize yourself with the Vodacom Airtime Advance Terms and Conditions for using the service, you can select the link below:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
Regards Consumer Website Team
Best regards,
Vodacom's reply20 May 2022, 09:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that the feedback that was provided is correct. Our records shows that for cell number ***, airtime advance was requested and charge of R19.14 was included on the invoice statement. Please be advised that this is self-help service and a customer can directly use the service by these following methods. USSD *135*082# , through My Phone menu (*111# or *135#) or through the www.vodacom.co.za website.
To fami****ize yourself with the Vodacom Airtime Advance Terms and Conditions for using the service, you can select the link below:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
Regards Consumer Website Team
To fami****ize yourself with the Vodacom Airtime Advance Terms and Conditions for using the service, you can select the link below:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
Regards Consumer Website Team
Best regards,