Vodacom please enough with your lies and empty promises .I need the matter to be resolved or else ICASA will handle the matter on my behalf .

I would like to bring to your attention that Vodacom is fooling around with me. I received a call from the agent and I was told that just because I've been loyal with Vodacom there is Router that I can receive for free. I told him that there is nothing for free and the call recorded and he confirmed that its for free. I agreed to have the Router and it was delivered to my work address. The following month I received a call that I'm owing Vodacom R1100 for Router and off which I disagreed with them and I indicated to that I was told that it was for free and I would like them to pull the recording and if it agrees with me it will mean that I won't pay for it .I was promised that the recording will be pulled and if that's the case they will arrange for a Router to be collected from me . I'm still waiting and the worst part is that my phone has been blocked.