MM
Michael M

1 reviews | Active since Jan 2017

23 Jul 2019, 10:46

VODACOM... please deliver me from MONDEOR MOBILE mistruths!!!!

I received a call from a Vodacom representative (at least I thought it was Vodacom) offering me a supposedly good deal on data. They were to throw in a laptop at a discounted price with the router and SIM card. as well. As I was more interested in the data more than the laptop I repeatedly enquired with the sales chap whether I would be able to transfer the data between my existing SIM card and the new router SIM card, he assured me that this could be done without any problem. To my nasty surprise I only discovered after I had taken delivery of the router/laptop package that this is not the case. After a few phone calls Vodacom explained to me that I will only be able to do the transfer during the last 7 days of the months! As I firmly believe that this package was sold to me UNDER FALSE PRETENCES I decided to return this package. It was only then that I found out that I was dealing with a company called MONDEOR MOBILE. Anyway I asked MONDEOR MOBILE to arrange to pick up this package from me and after repeated requests and a few promises this still has not happened. I hold VODACOM responsible for all the lies and disappointment as I truly believed I was dealing with them throughout this process and that they should assist me in getting out of this mess!!!

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Replies (4)
Vodacom
Vodacom's reply23 Jul 2019, 12:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Michael M's update26 Jul 2019, 07:30
Reviewer Update
Thanks for the response.... but can I please get an idea of how longer do I have to wait for the consultant to contact me. This is really getting ridiculous now!!!
MM
Michael M's update29 Jul 2019, 06:34
Reviewer Update
Thanks for the response.... but can I please get an idea of how longer do I have to wait for the consultant to contact me. This is really getting ridiculous now!!!
Vodacom
Vodacom's reply06 Aug 2019, 12:50
Official
Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Our records indicate that the parcel has been collected by Ram Couriers. 

Regards, 
Vodacom Consumer Website Team.