Vodacom please clear my name

VodacomSA i am now writing for the second time, i am now pleading with you to assist me in clearing my name at the bureau, after my first post the consultant from Vodacom called me and told me to call the bureau myself and ask them to update the status, and i did being so desperate, but the bureau told me that Vodacom being the service provider has the ability through their systems to update across all the 4 bureaus that exist in SA, if i call myself i would have to call all 4 of them, Vodacom please care and help me, my home loan application has already been jeopardized, ive suffered enough. A 2018 account was still showing as owing after being settled long ago, now its my current account. Please Vodacom.