VZ
Vamumusa Z

1 reviews | Active since Jan 2016

10 Jan 2016, 20:04

Vodacom, please can you re-activate my number !!!

Vodacom initially deleted my number *** due to the account not being paid on time. The cellphone account was paid on the 17/12/2015 & on the 19/12/2015 my father & I went to Vodacom customer care in Pietermaritzburg (Liberty Mall). At the store we got confirmation that the account was no longer in arrears. We also got told that we have to purchase a new SIM card as the old one won't work since the number had been deleted. We purchased a new SIM card, signed the relevant documents & got told that we should wait for a period of 4 - 6 working before my number ***) was working again. Sadly, to this day, the 10th of January 2016 my number is still not working.<br> <br> During my wait, I have phoned the call centre on numerous occasions only to be passed from one department to the other. Most of the agents gave me very bad attitude & didn't have the time to help me. On Friday (08/01/2016) I eventually got hold of someone who genuinely wanted to help me & she promised me that my number would be working by today & unfortunately my number is still not work.<br> <br> I don't know what to do anymore but I urgently need my number to work. I honestly didn't expect such poor service from Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply10 Jan 2016, 21:02
Official
Hello Vamumusa1988,

Thank you for making us aware of this issue.

A consultant will make contact with you to assist.

Kindest Regards
MK
Consumer Website Team