SH
Steven H
1 reviews | Active since Dec 2011
22 Nov 2021, 18:14
Vodacom PLEASE CALL ME, cant make call on new contract!
I have been a customer for over a decade, for some reason my new contract after an upgrade has been set to top up and no Vodacom store can help me to rectify the matter. Now I can not make calls, not even to a Vodacom Store. Online Self-help does not aid in any way. When I try to buy a voice bundle the system tells me I need the airtime, when I try to buy airtime there is a system error. I have been unable to use my contract due to this issue. I need this rectified ASAP, I am working remotely and I need my line to be open TODAY. Please get a human to contact me ASAP.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Nov 2021, 19:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2021, 19:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SH
Steven H's updateReviewer Update
23 Nov 2021, 09:29Hi,
Thank you, a very professional consultant has made contact, was extremely helpful and dedicated to my problem and they have resolved my issue. Thank you again for the swift resolution.
Thank you, a very professional consultant has made contact, was extremely helpful and dedicated to my problem and they have resolved my issue. Thank you again for the swift resolution.
SH
Steven H's update23 Nov 2021, 09:29
Reviewer Update
Hi,
Thank you, a very professional consultant has made contact, was extremely helpful and dedicated to my problem and they have resolved my issue. Thank you again for the swift resolution.
Thank you, a very professional consultant has made contact, was extremely helpful and dedicated to my problem and they have resolved my issue. Thank you again for the swift resolution.