Vodacom please call me!

A year ago we moved to Botswana and I cancelled my Vodacom contract. In June I started noticing a debit order going off my account. ( prior to this I am guessing you were using a credit I was owed) Since then I have been emailing the Customer Care Centre ( which drives me insane with their validation questions- they keep saying mine don’t match, yet I have only ever had one ID number and one Bank account) Every month I thought it had been dealt with only to get another debit order the next month and then a new response when you finally get through to someone! They then said I had another sim and that one I had not cancelled ( firstly did you not think you should mention this when I phoned to say I was moving countries......secondly I have only ever had one phone.....thirdly it took you months to tell me the debit was not from my phone contract but apparently from a ****le that I don’t believe I ever accepted and therefore never used)

All I want is for someone SENIOR to contact me and deal with this matter once and for all! I am infuriated by how this is still not resolved and no one is able to just resolve it once and for all!

@Hello Peter - I have not been able to put my cell number below as it is a Botswana Number so not 10 numbers and it is not accepted. Please add +2 o front of the number below for it to be complete +*** ***x