GM
GERRIT M
1 reviews | Active since Aug 2013
08 Dec 2019, 13:13
Vodacom please assist.
Early in November 2019 me and my wife went to Vodashop Vredenburg to upgrade her current contract. She decided on a Aurora blue Huawei P smart . The phone was not available in the store and had to be ordered. We were assured that the phone will be at the store within 2 weeks. Currently we are still awaiting the phone. Can you please assist, as the only answer we get is that the phone is still in backlog. Her account no is I***-0 and the quotation no. Is ***.We are in desperate need for this phone If Vodacom can assist we will appreciate.
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Replies (2)
Vodacom's replyOfficial
09 Dec 2019, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2019, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2019, 11:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2019, 11:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,