Vodacom please ask Vodapay to refund me. Seven weeks is a long time

I have been waiting for seven weeks and two days to receive my refund from Vodapay. I have sent messages and called but the consultants apologize and mention that they will escalate the matter. One consultant mentioned that the person handling the refund has made note that he had spoken to me and the query was closed as I was refunded. I'm waitting to hear the recording of our telephonic conversation.