AG
Anne G
1 reviews | Active since Sept 2009
04 Apr 2019, 21:25
Vodacom please answer
Dear Vodacom
Please see report below and yor reply and take the trouble to answer my further query:
Every time there is load shedding Vodacom stops working altogether (not even emergency calls available) in my area (Eshowe, KZN). A query to the Call Centre informed me that some areas do not have adequate backup generator systems for their masts and that the problem is being rectified but could take "a couple of months". None of the other cell companies have this problem! Please explain.
Dear Anne, Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Kindly accept our sincere apologies for the inconvenience caused. Regards Consumer Website Team
Thank you but that doesn't explain why the other networks in my area don't have the same problem and why I should stick with Vodacom instead of moving to another one.
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Replies (3)
Vodacom's replyOfficial
05 Apr 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Apr 2019, 08:15 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As advised previously, Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2019, 08:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As advised previously, Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Regards Consumer Website Team
Best regards,
AG
Anne G's updateReviewer Update
05 Apr 2019, 14:57Please don't repeat the same information - I understood it the first time! Please answer my question as to why the other networks in my area are not similarly affected.
AG
Anne G's update05 Apr 2019, 14:57
Reviewer Update
Please don't repeat the same information - I understood it the first time! Please answer my question as to why the other networks in my area are not similarly affected.