LZ
Lianre Z

1 reviews | Active since Jan 2015

01 Aug 2017, 20:56

Vodacom PLEASE !!!!

<p>I am so close to having a breakdown with Vodacom!</p> <p>I just upgraded to a Samsung Galaxy S8+ and as the 2 guys were having such a ball helping me I think they ******ed up something. On my 'My Vodacom' App (please fire the person who is doing the designs and changing it a million times a year) My number is shown as a prepaid number!!! How on earth can this be? How am I supposed to buy data, which is also priced ridiculously!? I always have some sort of problem I am so fed up beyond repair!</p> <p> </p> <p>As I also upgraded nothing was in stock. I dare not call the center as one person will just simply state that they are not in "that" department and just keep on transferring me to the next one.</p> <p> </p> <p>1. I am not prepaid, now I can't buy any data like I just did the previous week.</p> <p> </p> <p>2. Nothing in stock and telling me stories about only the first 100 people get a certain thing that is being advertised.</p> <p> </p> <p>3. STOP IN THE NAME of all that is good and perfect, just stop changing the App!</p> <p> </p> <p>PLEASE GET BACK TO ME ON THIS!!!! I NEED TO BUY DATA AS I DONT HAVE WIFI AT WOR****!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply02 Aug 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Aug 2017, 16:15
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc

Best regards,

LZ
Lianre Z's update05 Sept 2017, 10:23
Reviewer Update
Okay, looks like this is the only way I am going to get help. So Vodacom sorted out the contract that was done wrong and also gave me 5Gig. But my 3G is missing ever since! My phone is useless! I called and they said I must give it til month end? So I did, for YEARS I had 3G and now since the upgrade *****oo, my internet is non-existing. I have called about this already 3 times. PLEASE sort this out!