KB
Karma B

1 reviews | Active since May 2019

29 May 2019, 16:41

Vodacom plays with words in their promotion details.

Never had issues with Vodacom. Until recently.

They have gotten into the nasty habit of using dirty tricks in their promotions. Where they used to tell you straight up what their deals are, now they offer the same deal but try to wow-it-up.

Most recent example. 90gigs per month, for R300 a month, 24month contract.

"30GB anytime data, 30GB bonus anytime data, and 30GB after-hours data"

The "bonus anytime"... stupid! Just say 60gig, during this period, 30gigduring this period.

This is just one example, and the ripple effects of this style of business is devastating to the individual, and lucrative to the company. It's ********.

The ugly truth behind this is that they prey on people who can't do the math that well. In every other instance where they twist their words and the numbers in these silly ways, they draw people with lofty promises, have them sign lengthy contracts and then watch the money roll in from millions of victims. Since when did Vodacom think it necessary to make victims of their customers?

0
Replies (1)
Vodacom
Vodacom's reply29 May 2019, 18:23
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team