Vodacom plays the long game in the hope that you'll eventually give up. (Not just on the "Please Call Me" legal saga)

The inability to escalate unresolved Vodacom Business queries beyond the first line is unfathomable. I am pretty sure they try to make things as difficult and as frustrating as possible in the hope that you'll give up. They truly are between Telkom and the toilet of South Africa's celluar networks.

Multiple calls and emails and still no response from the Overlords lurking in the dark recesses of the "Back Office" who seem to hide behind pleasant frontline staff to avoid dealing with mere mortals (aka customers).