Vodacom playing toss with us

My girlfriend and I took out a contract for her with Vodacom. A few month later, someone decided to change the contract from top-up to open line without our consent. They eventually blocked the line because they complained about the bill not being paid. We have been asking for recordings to prove that we requested the contract changes, but they could not assist. <br> <br> Accounts finally confirmed that the issue is resolved and the line was unblocked, but now it is blocked again because we are being billed for the time when the contract was suspended and for the amount they said we owed before. We have made several trips to VodaWorld asking them to assist but we never receive any assistance. We are being sent from helpdesk to accounts and so far, for 5 months, we have been struggling with this ****py contract. Can Vodacom please get this sorted out urgently, or cancel the contract