LM
Lily M

1 reviews | Active since Oct 2013

27 Jun 2019, 13:59

Vodacom playing games with me

On Monday 24 June, I wrote a review here of how Vodacom wanted to get me into a new contract unaware. This was around 9-10am around passed 12 I got a call from Vodacom saying the issue is cancelled. Got another call from Vodacom on Tuesday from a different person asking why I cancelled the deal, nonetheless I got to explain again that it's not what I agreed to then again they confirmed that the will cancel the product on their side. This morning 27 June, I wake up to 7 smses from Vodacom, 1st text welcomes me to vodacom family, 2nd text tells me of a new price plan number on the 064 number which I don't know, 3rd text tells me my alternative number for notifications has been updated, 4th Vodacom a airtime transfer activated, etc I mean really. Vodacom which part of my monday query did you fix really? I already have 3 contracts with you guys I don't need another one please.

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Replies (2)
Vodacom
Vodacom's reply27 Jun 2019, 14:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Jun 2019, 14:33
Official
 Dear Lily 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team