sM
sharon M
1 reviews | Active since Jul 2015
25 Mar 2021, 05:59
Vodacom playing game with my account
I'm very angry right now January 11, 2021, I called Vodacom to cancel my contract with them and they told me that they will bill me for January and I was fine with that .during the month if February I notice that they have given me airtime when I called they told me that the lady who helped me did cancel my contract and I told the whos fault is that they said it is fine they won't debt my account. 25 February I wake up to a debit order of R253 when I called they told me that they will fix it. this morning again I woke up to debit order of R606 now I feel like I and Vodacom are playing games.
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Replies (1)Vodacom's replyOfficial
25 Mar 2021, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2021, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
