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sharon M

1 reviews | Active since Jul 2015

25 Mar 2021, 05:59

Vodacom playing game with my account

I'm very angry right now January 11, 2021, I called Vodacom to cancel my contract with them and they told me that they will bill me for January and I was fine with that .during the month if February I notice that they have given me airtime when I called they told me that the lady who helped me did cancel my contract and I told the whos fault is that they said it is fine they won't debt my account. 25 February I wake up to a debit order of R253 when I called they told me that they will fix it. this morning again I woke up to debit order of R606 now I feel like I and Vodacom are playing games.

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2021, 07:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team