RL
Richard L
1 reviews | Active since Feb 2017
06 Dec 2018, 10:21
Vodacom Platinum - No service delivery
Don't bother with the Vodacom Platinum Program, they are unreachable, there is zero service delivery, they don't respond to the emails sent by the Vodacom help desk, even their call agents direct Vodacom email addresses dont get any response and simply ignored, there is no escalation process, their ********** platinum support number re-routes you to the normal Vodacom help desk where the agent can only send an email to Admin. With a minimum spend of over R3k a month to be part of their platinum program is a complete waste .
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Replies (2)
Vodacom's replyOfficial
06 Dec 2018, 11:07Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RL
Richard L's updateReviewer Update
18 Dec 2018, 13:32Its the 18th of December, still Vodacom Platinum are yet to respond, Vodacom say I am not a platinum member, but I have confirmation from Lester November that I am a platinum member, this is disgusting support!
RL
Richard L's update18 Dec 2018, 13:32
Reviewer Update
Its the 18th of December, still Vodacom Platinum are yet to respond, Vodacom say I am not a platinum member, but I have confirmation from Lester November that I am a platinum member, this is disgusting support!