Vodacom Platinum Customer breach of Contract

I was told to upgrade my contract in order to remain a Platinum customer, only to be downgraded afterwards with none of the Platinum benefits, but with a heavy month end bill. After numerous attempts to their Platinum support center that you can not get through too, numerous emails that don't get answered, this is a breach of contract as no one from Vodacom has sent any communication regarding this downgrade. I had confirmation that my Platinum contract was back in place last year. below is the email from the Vodacom call center 2x weeks ago still with no answer: Customer says you have assisted him with a Platinuim upgrade last year. On our side it shows the customers membership has expired 2016-10-01. Please assist to call client for assistance

Customer name : Richard Lantz Account number : I ********** -1

Regards,

Lebogang Mtungwa Vodacom Red CBU Department + ********** 1350 Merchants - A Dimension Data Company Email: **********