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Douglas E

1 reviews | Active since Dec 2010

26 Apr 2018, 18:27

Vodacom plain *******

Good day

To start when I decided to move over to vodacom, there were many reasons for me doing so at the time .......Have I ever regreted this . For the first year everything went well but on the way out of my second year things went south .I get subscribed to a vodafone live thing which takes money from me with out authority and permission in 9 month it cost me a few thousand rand then the WASPS started eventually after 9 month they removed the Vodafone live I decided against better judgement 2 downgrade my package it now almost a month 4 calls later and a trip to the vodashop I still cannot use my cell I have requested them to collect there unusable goods and they have refused . Stay away from voadcom as they refuse to block wasps unlike all the other providers and there limiting your cell phone from over usage doesnt work I put a R500 limit on mine every month was close to a 1000 rands . They are out to ***** your Money ....I have a surprise for them I will not pay another cent to them. Or ever deals with them again . One more thing I have wifi at work and at home but the hour travel in my car everyday to work and back I was able to go through 3 -5 gigs during my trip. whislt not even touching my phone in car.i

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Replies (2)
Vodacom
Vodacom's reply28 Apr 2018, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 May 2018, 15:07
Official

Hi Douglas

As discussed, feedback has been provided and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ