1 reviews | Active since Feb 2021
Vodacom picked up my router but never stopped monthly deductions
It's now 11:42 am, Monday 09th Feb - have been on a call with Vodacom for the last 1hr and 14 minutes (and then the call gets cut)...
Numerous calls logged to Vodacom about degradation of 5G connection for an account that I always had. Eventually, in September 2025, network division did investigations and concluded that I am not able to get connection again due to limitations in the area. They accepted that this is not my fault and the contract should be cancelled without penalty fees.
On the system, it shows this about my account. In October 2025, they arranged to pick up the router from my home. However, since November 2025 till present, the monthly deductions are still coming out of my account.
082135 number is not reliable. When you do call that number, the options are not very helpful. Tobi chat is extremely useless.
Eventually, when 082135 did work and get through to a human being, I get moved around between different divisions.
Apparently, Network division did not complete the cancellation process on their end so Accounts division continued to deduct from my account.
I have no idea what to do any longer. I am losing valuable working hours time to address this personal issue that should never have happened in the first place.
Vodacom service and support divisions are a joke that is not even funny.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
You mentioned that a consultant will make contact with me. It's been more than 24 hours and still no feedback. You mentioned someone will contact me in due course. That feedback is a little unhelpful. You have not indicated when to expect the contact or in what range of timespan.
This means that I must always have my mobile with me in person, just to ensure that I don't miss the call because it can come at any time on any day. This is unrealistic expectations of me and unfair to me.
Regards
You mentioned that a consultant will make contact with me. It's been more than 24 hours and still no feedback. You mentioned someone will contact me in due course. That feedback is a little unhelpful. You have not indicated when to expect the contact or in what range of timespan.
This means that I must always have my mobile with me in person, just to ensure that I don't miss the call because it can come at any time on any day. This is unrealistic expectations of me and unfair to me.
Regards