Vodacom Pick & Pay Centre Scottburgh Service & Difficulty with Honor Rep

My Honor Alta-LA2E2.green - Honor X7C *** Job Card No:***0 date of purchase September 2025 refers. My Honor used to access Virtual Banking (Google Wallett) used to work perfectly until November 2025. After numerous trips between FNB Bank, Vodacom Scottburgh, I was eventually told by the Honor sales person that it was a Honor software problem and it would be updated. Beginning of January 2026 after contacting Honor AI i was told there has never been a software problem, I then went back to Vodacom store, and I told him where he could stick the phone, he went on the offensive (not salesperson orientated) and if it was not for the Vodacom Muslim sales lady intervention, it could have turned out worse. She then told the salesperson he is sales and we should send it to technical services. It was sent 28/01/2026 and i was told i would have a answer in 14 to 21 days. There was no further communication with me, on the 27th of February 2026 i went back to the store, the phone was there, report stated need to have screen lock to use Google Wallett which I find ridiculous as it is common sense. After spending at least 4 to 5 hours in the shop (while they tried to get the Wallett to work, no success. They told me they had to send it back and i would have a answer by Tuesday 3 March 2026 (i had nothing) On Sunday 8th March 2023 the lady phoned, asked for my ID number and said i would have a answer 10 March 2026, as usual nothing. i went in today 14 March 2026, they had sent it to the Honor workshop and were waiting for a technician to get a quote (WHY A QUOTE IT IS STILL UNDER WARRANTY)

I would not recommend a Honor if that is the kind of service you get but would recommend Vodacom Scottburgh for the effort.

I wish the store manager will give the go ahead to refund my original purchase so that i can purchase a new phone (different make) will go for OPPO again.