lM
lize M
1 reviews | Active since Dec 2020
31 May 2023, 13:06
Vodacom phoning you to change your plan
Please be aware that they are phoning you to tell you that your contract amount will be changing and that you need to change your plan (not upgrade/downgrade) and then they tell you, you can get better pricing because the pricing they offered you when you took out the contract is very high. they will continue phoning/harassing you until you answer. and then when you start saying but I agreed to a fix amount, minutes and data, I don't understand the reason for your call or try and get information out of them about your current plan then suddenly they are not aware that you have a fixed plan for a period.
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Replies (1)Vodacom's replyOfficial
31 May 2023, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2023, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
