JL
JG L

1 reviews | Active since Feb 2010

03 Jul 2018, 16:50

Vodacom phones you with prerecorded messages in your personal time

Vodacom - please answer these questions: Account is payable on the last day of the month? Correct? Last day of the month was 30 June 2018? Correct? And I paid? Correct? Please explain to me WHY THE....would you phone me with a prerecorded **** message that my account is in arrears on Sunday 1 July 2018? And then again on Monday 2 July 2018 at 20h30? Does one not have grace until the 7th before you get these *** calls???? Sunday is familt time, 20h30 in the evening is personal time - correct? Then your managers and supervisors and senior people HIDE behind these *** prerecorded calls and the poor call centre ladies to deal with irate customers how have PAID and receive these calls. Please I challenge you and lets see if your managers/ directors have any *****....give me the cell number of your CEO/ COO or whoever the mfffff he/she is so that I can call them over the weekend and at night to bite them ****....serious you have NO RESPECT for one's personal time at all......fat cat asses....

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2018, 20:51
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2018, 09:27
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic