Vodacom: Phone sharks

Please be aware of Vodacom contracts, I have been a loyal customer for 20 years, but I will cancel all my conracts as soon as possible. I did a contract per phone ( 1st mistake)in 2023 which I was under the impression was on my normal nr. Instead a new contract was generated which does not even appear on my Vodacom profile. I never received a sim for this phone of which I am apparently receiving airtime although one of the consultants I spoke to admitted the sim has not been issued. And so the story goes. Police avidavits regarding this, call upon call and nothing has been done regarding this situation. I will never take out another contact with them and as I am speaking to friends and family it seems that this is a recurrent theme with Vodacom. . You have lost me as a client forever.