Vodacom phone insurance - pathetic

4 months later. The insurance on the phone is still not cancelled. I still pay insurance on a phone that does not exists anymore. Can't get through to the insurance company. I had to go to a Vodacom Shop in order for them to phone to try to get through. They just simply refuse to refund me. I paid for a phone 4 months that does not exist anymore for insurance, simply because you are on hold 45min everytime you phone. Vodacom customer care handed over a case to insurance a week ago whereby I was told they will get in contact with me within 24hours. This was a week ago.