Vodacom phone insurance and poor service at vodacom mall of the south

Vodacom mall of the south I am so frustrated. December 2023 I brought my fone that had a cracked screen and I insured the phone with vodacom insurance. Till today I have received my phone. Everything I call to do a follow up nobody knows where my fone is and the status. Had requested to be assisted by the store manager, I was told the store doesnt have a manager but has a supervisor, the supervisor seems like she now avoiding my calls. I am so angry 😠 😡 as this is not fair. What the hell happened to my fone @vodacom I want my fone. It's been more than 2 months now.

Unhappy customer