Vodacom Phone Insurance A ****!

I have the worst experience dealing with the phone repair center at East Gate after I took the phone in for repairs! After leaving the leaving the phone and being told to wait for a review of the claim, some called and advised that the phone would not be repaired because the SIM card registered to the contract was not in the phone at the time the phone broke. I then explained that I had since taken an upgrade and the SIM card was in the new phone.

My first issue was how was how am I expected to have the SIM in the phone if I upgraded, and secondly how was I sold insurance on the first phone that only covered the phone on provision that the SIM was in the phone despite the upgrade??

The sales staff at Vodacom are not only *********** but also de*****ing customers of their hard earned money! I am beyond frustrated with Vodacom and will be taking this up with the consumer cousin and the ombudsman for further assistance!