Vodacom phone insurance

I am writing this review I am extremely frustrated, because I am upset and irritated by the poor services I am receiving from Vodacom Insurance and their Baywest store. I submitted a claim on the 12th of August, after a dragging process the claim was only approved on the 27th of August. The iPhone 15 Pro has been discontinued and was advised the next available replacement is iPhone 16 Pro 128GB. The store manager at the Baywest Vodacom Store said they are going to order it and the turn-around-time is two weeks, however they have failed to deliver and no turn-around-time is given. On Friday, 12th of September I was requested to send a Pro-Forma invoice which I sent on the same day. Today, Monday the 15th, I was asked to send a new Pro-Forma invoice stating that it is outdated because apparently 7 days has passed. According to my understanding, it has only been 1 business as they do not work during weekends. Even if we count the weekend days, it would be just 3 days. It has been over a month being sent from pillar to post with no assistance, it is affecting my health because I am stressed as I use my phone for work.