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Moses M
1 reviews | Active since Mar 2026
13 Mar 2026, 13:50
Vodacom phone insurance
I am writing to formally lodge a complaint regarding my insurance claim. I have been paying for my phone insurance since last year April. Now they telling me, I have to pay double the access fee since the insurance was only activated in February this year. But I have being paying for insurance. So what happened to the money I have being paying. Why was I not told this before via email or call. Why now that I lost my phone and have to claim.
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Vodacom's replyOfficial
13 Mar 2026, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2026, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Moses M's updateReviewer Update
16 Mar 2026, 12:39Dear, Vodacom
I never missed a payment stop making excuses . You can't even proof all of the excuses you give me. It either you pay for this claim or not but that give me this silly excuse I can't be paying for a lost phone that had insurance. That one can never happen. If you can't pay for this claim then I'm canceling my contract.
I never missed a payment stop making excuses . You can't even proof all of the excuses you give me. It either you pay for this claim or not but that give me this silly excuse I can't be paying for a lost phone that had insurance. That one can never happen. If you can't pay for this claim then I'm canceling my contract.
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Moses M's update16 Mar 2026, 12:39
Reviewer Update
Dear, Vodacom
I never missed a payment stop making excuses . You can't even proof all of the excuses you give me. It either you pay for this claim or not but that give me this silly excuse I can't be paying for a lost phone that had insurance. That one can never happen. If you can't pay for this claim then I'm canceling my contract.
I never missed a payment stop making excuses . You can't even proof all of the excuses you give me. It either you pay for this claim or not but that give me this silly excuse I can't be paying for a lost phone that had insurance. That one can never happen. If you can't pay for this claim then I'm canceling my contract.