KW
Karsten W

1 reviews | Active since Mar 2018

19 Dec 2022, 15:30

Vodacom Phone in support and sales disaster

Your phone in support and sales 082 135 is an absolute disaster - firstly to try and navigate the endless options is a challenge on its own and then when you finally get to the option you're looking for you get cut off! Not once but twice now. Only other option now is to go into a Vodacom shop and actually speak to a living person! You're definitely not in the business of saving your customers time.

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2022, 15:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team