Vodacom phone contract

Item: Vodacom
Rating: 1
Author: Maite M

I took out two phone contracts with Vodacom. I requested cancellation for both, and Vodacom only sent one email confirming cancellation for one device. Despite several follow-ups, they are refusing to cancel the second contract with no valid explanation.

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Replies (1)

Vodacom's replyOfficial

01 Aug 2025, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Aug 2025, 08:24

Official