SN
Seri N
1 reviews | Active since Jan 2023
09 Jan 2023, 15:39
Vodacom phone contract
No customer service. 1 month since purchase and still no device or feedback. Will never use Vodacom again.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Jan 2023, 08:31 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2023, 08:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SN
Seri N's updateReviewer Update
19 Jan 2023, 09:42What feedback was provided? Because it's been a month and nothing was resolved. I still have no device even though I purchased it over a month ago. I'm paying for it already. And they keep wanting to give me back a faulty device because they can't detect a problem. I can't even cancel it and take it from another store. I'm basically stuck in an agreement with a product that I don't have yet. I had to even provide my own proof of the device being faulty because I was made out to be a **** the first time. This is honestly the worst company service I have ever seen. If I knew there was going to be this sort of service I would of never went into that store.
SN
Seri N's update19 Jan 2023, 09:42
Reviewer Update
What feedback was provided? Because it's been a month and nothing was resolved. I still have no device even though I purchased it over a month ago. I'm paying for it already. And they keep wanting to give me back a faulty device because they can't detect a problem. I can't even cancel it and take it from another store. I'm basically stuck in an agreement with a product that I don't have yet. I had to even provide my own proof of the device being faulty because I was made out to be a **** the first time. This is honestly the worst company service I have ever seen. If I knew there was going to be this sort of service I would of never went into that store.