Vodacom Phone Contract😪🤧

I regret taking out a contract phone with your company. My contract bill was R292 and it was due to end in October 2024 but due to unforeseen circumstances I couldn't pay for October and Vodacom sent me an email that they are escalating the matter to collections and I now owe them R392,this was sent on the 7th and then on the 19th of October they sent another email that the bill was now R448 and I should contact them to arrange payment plan. I didn't call and the month ended.November the 7th came and passed and I couldn't pay yet again. On the 19th of November they send yet another email that I now owe R748 for my bill. Early December I paid the full amount and on the 9th I received a notification of a debit order and when I checked my email I now owe R245,98. How? Why are you still billing me whereas our contract has ended in October?

I called yesterday that you should cancel my contract and the agent registered me on another contract that I had politely rejected prior the registration. I ended the call with him on a bad note. Today around 14:40 pm I called Vodacom and requested the cancelation and I was told that the agent that assisted me yesterday requested the cancelation and canceled it same hence I never received any email or sms. And today the same agent from yesterday had to re-request my cancelation.Now I am wondering if I will have to pay R245,98 in January or not? *The cancelation contact centre said my account was up to date.I called them yesterday. I am grateful to Vaneshree and the other agent that assisted me.🙏