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Dineo M
1 reviews | Active since Jan 2019
12 Feb 2021, 11:09
Vodacom phone blacklisting
Vodacom blacklisted my phone, I went to a Vodacom store and with an affidavit and a box on 05.02.2021 and they said I should wait seven working days, still nothing, I wonder if Vodacom really wants to help me or not. My initial problem was someone doing a sim swap on my number, then tried to call Vodacom to stop the sim swap, it went through anyway and I got a bonus of getting my phone blacklisted.
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Vodacom's replyOfficial
12 Feb 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team