vodacom phone

<p>on 2016-05-05 i have discovered that vodacom deduted R1249.50 from my account and i reverse it as i didn't understand why are they taking such amount of money and when enquire from them they told me i have done the updrade somewhere in March 2016 and i have never done the upgrade so it mens there's ***** on my account. i went vodacom shop at Southgate on 2016-05-10 to get assistance but they told me to send the Affidavit, ID copy to their office and one of the onsultants assisted me to fax and they gave me the reference number EC-04Y6-227DTG. Since then they never consulted me and end of May 2016 they deducted R2599 then i went my bank to reverse the money as they were suppose to deduct R545 for my phone. The number that they have done ***** is for my 3G card number *** and i was paying R75 for it now they told me someone took iphone and airtime for R350 which i don't even know about it. Since they told me they are stiil investigating on 2016-05-10 i didn't get feedbac from them the only call that i received from them is when they ask me about my payment when am i paying?. This situation will affect my credit as i am always reversing the money from my account and again having arrears from other phone ***</p>