Vodacom - Phatetic

Good Day

I think vodacom has the worst client service ever. I've had problems regarding the upgrade of my phone. This problem has actually been more then a year. The Problem was regarding my account and has been "sorted out" some time last year. When I wanted to upgrade while on vacation in Durban (19th February) I went to a vodashop and they said there was a problem and logged a query. They told me that the problem might take a few days. I then waited 10 days (I think more than enough time to sort the problem) to the 29th of February then I went to a Vodashop in Jacaranda center PTA. They said the problem is still being processed and logged another query. I waited two weeks up and till the 15th of March and phoned vodacom and the said the problem is still being processed. I Then decided to go to vodaworld to maybe get someone that is able to help me. There was a lady (Nthabi ********** ) who went out of her way to help us. She phoned someone in the accounts department and they got onto it and told her it would take up to four hours to fix. We cant stay at vodacom for four hours so she said she will follow up and then phone us later. She knocked of at 5 and gave us a call and said they just waiting for a letter from the accounts department. We couldn't phone her on Sunday as shes only starting on Tuesday again. We decided to go through to vodacom once again on the 17th of March as it would've been a lot more than 4 hours for the problem to be resolved. A Lady (Kgobo ********** ) helped us. She also went out of her way to assist. She phoned the accounts department and had to hold the line for more then 30mins to speak to someone in the same company to get assistance ( I think this is pathetic). She then spoke to the manager as she knows the circumstance of the problem. The manager said that they will get the problem sorted out and keep the phone one side and that they will deliver the phone to us today 18th of March. On the 18th of March The lady (Kgobo ********** ) sent a message and told us the system is still not updated and she will try to phone the again to resolve it.

19th February - Vodashop Durban query logged 29 February - Query via call to vodacom 15th March Vodashop Jacaranda Centre PTA 16th March Vodaworld 17th March Vodaworld 18th March Still not sorted.

A moth to get one problem solved - Pathetic

I would like to thank the two ladies at vodaworld Ntabi ********** and Kgobo ********** for going out of their way to get this sorted and would like Vodacom to give then recognition.

Can someone please get this sorted and get in touch with Kgobo ********** at vodaworld as she knows what is going on.

Regards Petro Tait