DN
Dirk N
1 reviews | Active since Mar 2026
23 Mar 2026, 14:52
Vodacom pethetic service when bought from their stores
Product bought was defective. Trying to send this back from Dec 2025 it is now 23 March 2026. They all send me from one department to the other becuase the departments can not talk to each other. This is the 3rd time I have a issue. Cancelled products takes forever to be returned for vodabucks back and you as custmer have to follow up every time. Pethetic
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
24 Mar 2026, 07:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply24 Mar 2026, 07:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
DN
Dirk N's updateReviewer Update
24 Mar 2026, 07:37Automated response with a quick phone call to say they will look into this. Will give a full follow up on how this goes 24 March 07:35
DN
Dirk N's update24 Mar 2026, 07:37
Reviewer Update
Automated response with a quick phone call to say they will look into this. Will give a full follow up on how this goes 24 March 07:35
DN
Dirk N's updateReviewer Update
26 Mar 2026, 09:04My Burtone metal series earphones was picked up unexpectately 25 March. No warning RAM was going to pick up. Still gave it. Update to follow
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Dirk N's update26 Mar 2026, 09:04
Reviewer Update
My Burtone metal series earphones was picked up unexpectately 25 March. No warning RAM was going to pick up. Still gave it. Update to follow
DN
Dirk N's updateReviewer Update
07 Apr 2026, 15:25So my Vodabucks was refunded. Burtone earphones still in process. One person assisted me which was I assume the higher up more competent customer service manager and am starting to get my faith back 07 Apr 2026 lets see how long it will take for the earphones I got from Christmas time
DN
Dirk N's update07 Apr 2026, 15:25
Reviewer Update
So my Vodabucks was refunded. Burtone earphones still in process. One person assisted me which was I assume the higher up more competent customer service manager and am starting to get my faith back 07 Apr 2026 lets see how long it will take for the earphones I got from Christmas time
DN
Dirk N's updateReviewer Update
08 Apr 2026, 14:15Update hopefully final one 08 Apr 14:11 email received from customer service lead see below will take 2 business days at last maybe now I can give the Chrismas present to the owner. Nothing done for the trouble caused but just happy it is possibly resolved for now
Reply from vodacom Lead
Please note we have received your faulty unit back into warehouse after assessment it was found faulty.
A new unit has been approved and will be send out to your address.
Reply from vodacom Lead
Please note we have received your faulty unit back into warehouse after assessment it was found faulty.
A new unit has been approved and will be send out to your address.
DN
Dirk N's update08 Apr 2026, 14:15
Reviewer Update
Update hopefully final one 08 Apr 14:11 email received from customer service lead see below will take 2 business days at last maybe now I can give the Chrismas present to the owner. Nothing done for the trouble caused but just happy it is possibly resolved for now
Reply from vodacom Lead
Please note we have received your faulty unit back into warehouse after assessment it was found faulty.
A new unit has been approved and will be send out to your address.
Reply from vodacom Lead
Please note we have received your faulty unit back into warehouse after assessment it was found faulty.
A new unit has been approved and will be send out to your address.
DN
Dirk N's updateReviewer Update
10 Apr 2026, 08:08Update got the earphones yesterday and it is working. Speed was good this time. Just got my product and nothing else for the mistakes made and christmas present not given and around 4 months lost. Vodabucks and vodapay shops is great at taking money but not at fixing mistakes made by them with a overall disregard for client service as these departments send you from one to the other and nothing gets linked or logged correctly with follow ups. Overall 2 out of 10 for after sales service , but at least fixing the issue. Just sad that a 20 year old customer do not get any perks or premuim assistance just issues.
DN
Dirk N's update10 Apr 2026, 08:08
Reviewer Update
Update got the earphones yesterday and it is working. Speed was good this time. Just got my product and nothing else for the mistakes made and christmas present not given and around 4 months lost. Vodabucks and vodapay shops is great at taking money but not at fixing mistakes made by them with a overall disregard for client service as these departments send you from one to the other and nothing gets linked or logged correctly with follow ups. Overall 2 out of 10 for after sales service , but at least fixing the issue. Just sad that a 20 year old customer do not get any perks or premuim assistance just issues.