SM
Stefano M
1 reviews | Active since Aug 2013
25 Feb 2022, 12:21
Vodacom persistent spam calls
At least 3-4 times a day I get called by your annoying telemarketers. I have blocked 3 numbers on Truecaller already and the calls persist. If I wanted to use your services I would have reached out to you on my own, and do you honestly think that badgering me with calls is going to make me want to use your services? The answer is not only NO, but I am now completely deterred from ever considering Vodacom for anything! This is bordering on harassment and there's no way to opt out of being called. This is violation of the POPI act and if these calls persist I will take this up with the appropriate authorities.
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Replies (2)
Vodacom's replyOfficial
25 Feb 2022, 14:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2022, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Feb 2022, 16:02Dear Stefano Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your details to our Business Partners to remove your number from the database.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Vodacom's reply25 Feb 2022, 16:02
Official
Dear Stefano Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your details to our Business Partners to remove your number from the database.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team