DR
Drikus R
1 reviews | Active since Apr 2010
13 Nov 2018, 10:26
Vodacom Persistent Spam Calling
I have blocked all of these spam-calling serial -pest numbers on TrueCaller. Can the MyVodacom application not be a better utility to advertise or notify your users? Rather disseminate information an notices so that customers can react if they are interested.
Phone calling is annoying and is an immediate invasion of privacy, especially the frequency of re-tries and the flat-out persistence if the call is intentionally dropped.
The rate of calling can get up to 20-30 times a day from either one of these numbers: ********** ********** ********** ********** **********
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
13 Nov 2018, 10:48 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2018, 10:48
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2018, 11:20 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2018, 11:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
DR
Drikus R's updateReviewer Update
13 Nov 2018, 11:22Thank you, Dean (Vodacom) for calling me. Vodacom can suppress marketing calls to your mobile number and they have agreed to do so for me. As a Vodacom customer, I would much rather use the myVodacom application. And, you are welcome to send me messages in there to alert me to services and all sorts of things you are excited about. It will also respect my time and inclination to change.
DR
Drikus R's update13 Nov 2018, 11:22
Reviewer Update
Thank you, Dean (Vodacom) for calling me. Vodacom can suppress marketing calls to your mobile number and they have agreed to do so for me. As a Vodacom customer, I would much rather use the myVodacom application. And, you are welcome to send me messages in there to alert me to services and all sorts of things you are excited about. It will also respect my time and inclination to change.
DR
Drikus R's updateReviewer Update
15 Nov 2018, 10:15Dear Vodacom, despite assuring me that you will put my number on the "don't call this guy" list, the calling has resumed. This morning I have already had calls at 08h35 (Mondo Vodacom 031**7400), 08h53 (Vodacom 031**6700), and 09h31 (Vodacom 087**4296). Yesterday at 10h06 (vodacom 087**9496). These are blocked by TruCaller, but they still buzz the phone. What will it take to get you to stop this?
DR
Drikus R's update15 Nov 2018, 10:15
Reviewer Update
Dear Vodacom, despite assuring me that you will put my number on the "don't call this guy" list, the calling has resumed. This morning I have already had calls at 08h35 (Mondo Vodacom 031**7400), 08h53 (Vodacom 031**6700), and 09h31 (Vodacom 087**4296). Yesterday at 10h06 (vodacom 087**9496). These are blocked by TruCaller, but they still buzz the phone. What will it take to get you to stop this?
DR
Drikus R's updateReviewer Update
16 Nov 2018, 08:26And again they start calling from 031**6700 today. There does not appear to be coordination between the right and left hand. For a communications company, I would assume communications to be your core competency. I suppose that is why you like calling so much, but it does not explain why the internal communication is a complete disconnect. Will you stop if I answer to say I don't want the free phone that comes with a 24-month contract, or the data bundle, or the other contract, or the TV, toaster, or whatever it is you want to sell me every other week?
DR
Drikus R's update16 Nov 2018, 08:26
Reviewer Update
And again they start calling from 031**6700 today. There does not appear to be coordination between the right and left hand. For a communications company, I would assume communications to be your core competency. I suppose that is why you like calling so much, but it does not explain why the internal communication is a complete disconnect. Will you stop if I answer to say I don't want the free phone that comes with a 24-month contract, or the data bundle, or the other contract, or the TV, toaster, or whatever it is you want to sell me every other week?
DR
Drikus R's updateReviewer Update
16 Nov 2018, 08:37I have also verified, using myVodacom, under My details > Maname my notifications that Marketing consent is not selected. Is this not where I have the opportunity to opt into being informed about Vodacom promotions and competitions? I have also not selected a channel to notify me on "When I log into My Vodacom, notify me" yet I get an SMS when I do. It seems the myVodacom application does not work properly. What should I do people?
DR
Drikus R's update16 Nov 2018, 08:37
Reviewer Update
I have also verified, using myVodacom, under My details > Maname my notifications that Marketing consent is not selected. Is this not where I have the opportunity to opt into being informed about Vodacom promotions and competitions? I have also not selected a channel to notify me on "When I log into My Vodacom, notify me" yet I get an SMS when I do. It seems the myVodacom application does not work properly. What should I do people?
DR
Drikus R's updateReviewer Update
16 Nov 2018, 10:56Another call at 10h54 from Vodacom 087**6801.
DR
Drikus R's update16 Nov 2018, 10:56
Reviewer Update
Another call at 10h54 from Vodacom 087**6801.
DR
Drikus R's updateReviewer Update
16 Nov 2018, 11:42Another call 11h41 from Vodacom 087**6801.
DR
Drikus R's update16 Nov 2018, 11:42
Reviewer Update
Another call 11h41 from Vodacom 087**6801.
DR
Drikus R's updateReviewer Update
16 Nov 2018, 13:13Another call 12h40 from Vodacom 087**6801.
DR
Drikus R's update16 Nov 2018, 13:13
Reviewer Update
Another call 12h40 from Vodacom 087**6801.