RM
Rory M

1 reviews | Active since Nov 2022

07 Nov 2022, 12:38

Vodacom, persistent rude tele sales agent calls

I am disgusted with the rude and belligerent attitude of tele sales agents acting on behalf of Vodacom. I recently received a call from an agent who proudly announced that they were not selling me something, who then proceeded to tell me I had to sign a 24 month contract when I declined, the agent felt it necessary to forcefully question my decision and while I was responding to hang up the call. In the first instance I do not recall asking to be contacted for marketing or sales purposes, and I am usually pedantic especially about contact via my mobile phone. This is not the way to retain customers.

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2022, 14:20
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team