MA
Mark A
1 reviews | Active since Feb 2015
13 Dec 2021, 07:38
Vodacom permanently ‘unavailable’ !!
Exceptionally poor service. Trying to cancel an old contract is impossible. Calling cancelations leaves you hanging and impossible to contact. Secondly I upgraded my contract under the assurance that my bill would be lower on a monthly basis only to find I’m paying more now- impossible to reach any department to discuss or rectify.
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Replies (2)
Vodacom's replyOfficial
13 Dec 2021, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Mark A's updateReviewer Update
14 Dec 2021, 09:20Thank you Vodacom for resolving my issues. Certainly was a complete turnaround. Luyanda was in contact with me within 10 hours of my post and resolved my issues with competence - well done to him! I would suggest to Vodacom to have more accessible resources available. They are clearly under resourced in terms of customer queries.
MA
Mark A's update14 Dec 2021, 09:20
Reviewer Update
Thank you Vodacom for resolving my issues. Certainly was a complete turnaround. Luyanda was in contact with me within 10 hours of my post and resolved my issues with competence - well done to him! I would suggest to Vodacom to have more accessible resources available. They are clearly under resourced in terms of customer queries.