HL
Hille L

1 reviews | Active since May 2018

09 May 2018, 10:07

Vodacom Periside

: I took a contract with Vodacom about 7 years ago on the telephone were I ordered a date card, laptop and a ****le. The problem is the ****le never worked, and even after I got a working ****le the signal at home was unusable. I continued to pay the contract because the laptop was OK. The contract was payed up, and they contact me yearly to renew it Every time I instructed them to cancel it They are still deducting every month, this is now for the last 4 years On my banking statement is the following : Debit Transfer Vodacom ********** 24 I ********** . Cancelling it at the bank did not solve the problem, because next mount the money is still going off. There is no email address on the Vodacom website. HOW CAN I GET RID OF THIS PERISIDE? WILL I EVER GET ALL MY MONEY BACK? DON'T THEY EVER LISTEN TO THE TAPED TELEPHONE CONVERSATIONS? Please can you help me, thank you

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Replies (1)
Vodacom
Vodacom's reply09 May 2018, 11:22
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,