1 reviews | Active since Sept 2016
VODACOM PERISHES!!!
<p>I have been trying to do my cellphone contract upgrade with VODACOM for 8 weeks now! I literally phone them every single day and nobody is competant enough to help me! the floor managers/supervisors say they are having an IT problem which the IT department is struggling to fix. The date for upgrade manually changes itself. When i call on the the system date, it has again changed it to a later date. So in essance, my contract is over but VODACOM continues to run it without my consent. How long can it take to get a return number...3-5 days according to VODACOM, but i have been waiting over 8 weeks. This is disgusting service! Now when i call, every manager/supervisor is apparently in a meeting. Where is the customer service???</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you so much VODACOM for responding to social media so very promplty, then doing absolutely NOTHING about my matter behind closed doors. In a week, VODACOM has sent me an sms saying they have been trying to get hold of me, i must call back online. Suddenly they cannot get hold of me. Nevertheless i called the online number from the sms back, only to be told online cannot help me...i must call the same people that have not been able to help me since 27 JULY!!! Then i get an sms that my query with reference number 1- ********** 4475 has been resolved and closed!!!....YET, NOTHING HAS BEEN RESOLVED AND I STILL HAVE A PROBLEM! Thank you VODACOM for giving my agent calles everyday with all of them not being able to assist me!! I am now taking this matter to THE CONSUMER PROTECTION as you are actually continuing running my contract without permission!!!
Thank you so much VODACOM for responding to social media so very promplty, then doing absolutely NOTHING about my matter behind closed doors. In a week, VODACOM has sent me an sms saying they have been trying to get hold of me, i must call back online. Suddenly they cannot get hold of me. Nevertheless i called the online number from the sms back, only to be told online cannot help me...i must call the same people that have not been able to help me since 27 JULY!!! Then i get an sms that my query with reference number 1- ********** 4475 has been resolved and closed!!!....YET, NOTHING HAS BEEN RESOLVED AND I STILL HAVE A PROBLEM! Thank you VODACOM for giving my agent calles everyday with all of them not being able to assist me!! I am now taking this matter to THE CONSUMER PROTECTION as you are actually continuing running my contract without permission!!!