Vodacom - performance is worse than terrible

Vodacom,

My primary cell number is ********** .

Once you investigate, you will identify that i have been a customer from 2004 onwards. I have multiple lines, and pay approx R100,000 annually against my account. I am happy to supply detailed invoices across several years to support if needed. I have paid similar annual amounts for several years, so estimated value is not exaggerated.

I live in Noordwyk, Midrand. Level of cellular and especially data based connectivity has reached ridiculously poor performance levels in last year. Ability to use Vodacom predictably for business purposes non-existent!

I regularly receive an insulting email giving me 10 free minutes because they have identified a few dropped calls. Reality is the following: 1. Data based app performance is so slow as to be non responsive across a number of applications. 2. I drop in region of 10 to 20 calls daily due to Vodacom issues. 3. I live within 5km of Vodacom HQ for group, visit Vodacom Park in Midrand regularly

I have now taken legal advice in this regard, hence the communication which I will save separately to you now.

In failure of Vodacom delivering reasonable levels of performance within 5 working days, I have been advised to claim breach on contract, and seek legal restitution.

I am on Talk 1000 contract, have in excess of 11Gb of data as of point of complaint. My phone is latest Apple iphone 7, so definitely no issues there!

Recently, it took me in excess of 2 days to get response to my query. Call center calls dropped, promises made and then ignored, rudeness of staff. I have call # references if Vodacom ever chooses to respond.

I prefer for Vodacom to resolve based on my long association, but, based on legal guidance, will terminate contract and seek restitution from 31st October 2017.

Feel free to phone or ignore, my communication is to ensure I meet legal requirements relating to breech of contract,

To anybody reading this, my strong recommendation is to choose any other service provider. I have family members on MTN, Cell C and Telkom, I can completely confirm that all supply a far better level of performance.

I did initially intend to complain only to Vodacom directly, but see if you can find a visible link for complaints....I'm heavily involved in IT and I couldn't!!!!!

Mark ( ********** 211)....if Vodacom can communicate on this line, most others cant!!