Vodacom penalty

Item: Vodacom
Rating: 1
Author: Johannes S

I am a new customer on Vodacom. I received two emails from them. One indicating that my Due Date are 2019-1-31. Another that my debit order were declined on 2019-1-9. I emailed them and attempted proof of this. I paid them this premium. Just to find I am charged R100. 88 penalty.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Jan 2019, 07:06

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Jan 2019, 07:06

Official

Vodacom's replyOfficial

17 Jan 2019, 08:41

Dear Louw

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Vodacom's reply17 Jan 2019, 08:41

Official