sS
solly S
1 reviews | Active since Aug 2016
01 Apr 2022, 14:23
Vodacom Payment Services
Vodacom Payment Services Pathetic service: It took forever to deliver the machine and I cancelled the application, they still delivered the machine after I had cancelled the service. Now after countless emails requesting them to collect their device which is unopened they simply ignore me and keep on debiting my account. I need a full refund, they act like **********
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Apr 2022, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2022, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2022, 08:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Payment services team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Payment services team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2022, 08:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Payment services team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Payment services team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Apr 2022, 13:39Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our payment services team for further assistance. Kindly see below feedback provided:
The cancellation was processed on 09-03-22 there will be no refund due to the merchant
The collection has been schedule for tomorrow 07.04.2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our payment services team for further assistance. Kindly see below feedback provided:
The cancellation was processed on 09-03-22 there will be no refund due to the merchant
The collection has been schedule for tomorrow 07.04.2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2022, 13:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our payment services team for further assistance. Kindly see below feedback provided:
The cancellation was processed on 09-03-22 there will be no refund due to the merchant
The collection has been schedule for tomorrow 07.04.2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our payment services team for further assistance. Kindly see below feedback provided:
The cancellation was processed on 09-03-22 there will be no refund due to the merchant
The collection has been schedule for tomorrow 07.04.2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
sS
solly S's updateReviewer Update
06 Apr 2022, 13:48I made the cancelation before I received the machine, I was charged before the speedpoint was even delivered, what was I charged for? Please help me understand what the R310. 00 charge is for? There is not a single transaction made, the machine is not even opened. This does not sound like a fair business practice at all.
sS
solly S's update06 Apr 2022, 13:48
Reviewer Update
I made the cancelation before I received the machine, I was charged before the speedpoint was even delivered, what was I charged for? Please help me understand what the R310. 00 charge is for? There is not a single transaction made, the machine is not even opened. This does not sound like a fair business practice at all.